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Privacy Policy

HANKER regards information privacy as an important part of our relationship with our customers and contacts. Any questions or concerns regarding HANKER and information privacy should be directed by email to corporate@hanker.com or in writing to HANKER Service, 10/11-27 Carabella Street, Kirribilli, NSW, 2061, Australia.

HANKER collects information to transact with customers and to notify clients and contacts of product information and company news. Contact information includes names, email addresses and optional other details. When a product is ordered, further information is required including billing and delivery addresses, and payment information. HANKER uses a third party credit card processing gateway, and does not store credit card details. Information is normally collected through the HANKER web site ("the Site").

Use & disclosure
HANKER uses information collected in order to inform and transact with clients and contacts. HANKER uses information provided on order for billing purposes, credit card authorisation, authentication of client identity, to complete and deliver orders, and for client contact in relation to orders.

HANKER may disclose client or contact information, in limited circumstances, to our service providers, suppliers and manufacturers (for example, to deliver products or to resolve a client warranty claim). HANKER may also disclose such information where permitted or required by law. HANKER does not trade in client information or permit client or contact information to be used other than for HANKER's own purposes.

The Site uses web "cookie" technology to maintain a visitor context during your visit to the Site and between visits. Most web browsers allow users to view, manage or delete cookies, or to refuse to accept them. If cookies are deleted, this may result in the need to re-enter details during and between visits to the Site.

Hanker follows generally accepted industry standards for the security of personal information it collects and stores, both during transmission and after receipt. Personal information collected by HANKER is stored within Australia.

Access & correction
To access your personal information stored by HANKER, or to correct errors or inaccuracies, select "My Account" on the Site, and follow the prompts.  Alternatively email HANKER at service@hanker.com.

To opt out of any client communications, such as company and product news, use the "unsubscribe" link at the bottom of each email, or email HANKER at service@hanker.com.

HANKER may change this policy from time to time, and will post any such changes on the Site.